Quality of Health Care has emerged as an integral and major component of people’s right, though there has been considerable improvement in terms of infrastructure, skilled human resource and increased budgetary allocation; quality of services still remains an issue.

Quality Assurance (QA) refers to the planned and systematic activities implemented in a quality system, so that quality requirements for facility’s service will be fulfilled.  Quality Standard refers to set of requirements, which are essential to ensure that the service delivered, leads to desired outcomes, as well as ensures users’ safety, comfort and satisfaction. The need for improving quality of care in health institutions and installing a patient centric environment has gained strength. There is a need to provide optimum support to those concerned with quality assurance in the institutions to ensure efficiency and effectiveness of the services rendered. The improvements in service quality will help in achieving programme objectives, also lead to client satisfaction and therefore increased utilization of services being offered.